Home > Shipping & Return Policy

Shipping-Domestic

     We deliver the items ordered before 12pm at the same day. See the map followed to know the transit days ESTIMATED by Fedex & UPS.

     UPS Ground service reference transit time.           Fedex Ground service reference transit time.



Shipping-International

     Canada: When merchandise is shipped to Canada,you are required to pay GST/PST or HST accordingly, and the tax is also varied from provinces. Please contact your local Customs Office for details.
     Others:The shipping charge changes in the gas-skyrocketing days. We definitely are willing to ship our products worldwide. Please contact us before placing orders online if you live outside USA.

*Free Ground Shipping Rules.

  (1) Items with free shipping tag are qualified for Free Ground Shipping.
  (2) Only valid in the United States, except for HI, AK, PR.
  (3) Please enter the coupon code on the order form page during checkout.
  (4) Violation of this offer will result in cancelling order. Linco has the right to cancel any order at anytime.

Warranty coverage

     Your Warranty begins on the date of your invoice, and is in force for one year. Without this invoice, the warranty will not be valid. Bulbs are not covered under this warranty. If you receive a broken or defect bulb, it will be replaced, but you must notify us within 3 days of receiving your order. No bulbs will be replaced after 3 days.

General Return and exchange Policy

     If you are not satisfied with your purchase of a product. You may return or exchange unopened items or items in its original condition within 30 days with no restocking fee(less shipping cost), when you return or exchange, please include a note with invoice number. After 60 days, no return or exchange is allowed. We do not take responsibility for your items' missing during return shipping.

Returns

     Items should be returned in their original packaging. We'll pay the return shipping costs if the return is a result of our error, otherwise, shipping costs are not refundable and 10% restocking fee will apply after 30 days of your receipt of the product. Partial Refunds will be issued for any item that has obvious signs of use. Refunds will be issued within 7 business days after we receive your returned items. Credit card refunds normally appear on your next billing cycle.

Exchanges

     If you received a faulty item and need to exchange it for the same item, please contact us to request a replacement. Shipping is paid by us if the exchange is a result of our error. Otherwise you will pay for shipping fee. If you would like to exchange an item for a different one, please return the original item to us and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Back Order

     We will ship your order as soon as the item(s) become available. Your credit card won't be charged until we ship. In the unlikely event that we can not get the item within a few days: We will notify you via email or phone with the specific information. You can wait for the back ordered item(s) to become available, or you may cancel orders.

Damage in Transit

     We are experts at shipping light units. Every order is carefully packaged to avoid breakage. We use recyclable and biodegradable packaging whenever possible; including starch based compostable packing peanuts. Occasionally, damage may be occurred during the transit. In most cases, only a portion of the package will be broken.If the carrier attempts to deliver a damaged package, please accept the package..Contact us by telephone immediately for credit or replacement of the damaged portion. Replacement will be shipped at no cost to you.

Change or Cancel

     When you complete the online store checkout, no further changes can be made online. For future reference, please print your receipt out or write down your confirmation number. If you need to change or cancel your order before it's shipped, please contact us by phone.(1-562-941-1019) No cancellations or changes can be accepted via voicemail or fax; please make sure you speak with a live customer service representative. Have your order confirmation number when you call. Once the order has been shipped, we cannot cancel or change it; however you will have the option to return or exchange the order.

Missing Items

     Our company has the entire packaging process under survellience. If there happens to be a missing item to your order(s), please contact us within 14 days upon item arrival. We will further investigate whether it was missing on transit or a fault of our own. Any missing product(s) not reported within 14 days will not be investigated by Linco Inc. If you have further questions or inquire details, please contact us.

Complete Low Price Guarantee

We Will Match Any Competitive Price.*

   *Before making a purchase from Linco, if you see a lower, in-stock, in-store price at a local competitor, Linco will be happy to match the competition's price.

30 Day Low Price Guarantee.

   If within 30 days of purchasing an item from Linco you see a lower in-stock price at a local competitor with a low price guarantee, Linco will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Linco or a local competitor without a low price guarantee has a lower price, Linco will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. To apply for Linco low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.
   Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers.



FREE UPS GROUND SHIPPING.

      We offer free UPS Ground Shipping for selected kits. If you see the UPS icon on the item, you can enter the free shipping code while checking out to redeem free shipping.*

 LOWEST PRICE GUARANTEE.

      If you find a lower price at your local store prior to purchasing from Linco Inc., we will be happy to match the competitor's price for you.

30-DAY NO RESTOCKING FEE.

       We do not charge restocking fee within 30 days of your purchase if you are not satisfied with our products. We will replace, credit or refund you (less shipping and applicable charges), no questions asked. .

1 YEAR WARRANTY

      Yes, we offer one-year warranty to our products, excluding light bulbs, while other competitors may only offer you six months of warranty or shorter time period. Your Warranty begins on the date of your invoice, and stays effective for one year. Under warranty, we will repair the product(s) for you. If the product is beyond repairable, we will replace it with a new one.

OUTSTANDING SERVICES

   What are the differences between Linco and other retailers?
   1.We have over two million dollars worth of merchandise in stock and 500 different kinds of products. This huge inventory allows us to meet our customers' demands and is also the reason that we never run out of stock.
   2.We have more than 1000 parts in stock for your products.
   3.Other retail stores may have a 6-month warranty but Linco provides an one-year warranty. Even after the one year has expired, Linco Inc. will still provide services to your product.
   4.We have technicians with over 15 years of experience in repair. You can come to our store and get fast service. If your product cannot be fixed, we will give you a new one during the warranty period. No questions asked.
   5.We also have our factory located in China, meaning we have unlimited supply of products and excellent technical support.

Business Hours:8:00am~4:30pm(Mon. to Fri.)

Tel:1-877-73-LINCO; 1-877-83-LINCO(54626) Fax:(562)404-0852
Location :12704 Marquardt Ave., Santa Fe Springs, CA 90670
*Free UPS Ground Shipping and the warranty apply within the United States, excluding HI, AK, and PR.